FAQ

Why should I use Oh my print Solutions?

There are so many choices out there for Banner, Flag, Business Card and Large Format Printing. Some places specialize in offset printing, while other specialize in window display decals and car wraps. With so many places pricing is all over the map. And then you start to wonder, if you are using a budget printer, then what will the quality be like?

At Oh my Print Solutions our goal is to provide top quality products at the lowest price we can offer. We buy in bulk and have purchasing power with some of the best in the industry. We know who to go to for specific products and needs, and this takes the guess work away from you.

Simply put….we make it easy for you! And at fair prices to.

What is the difference between your company and other cheap online dealers found so easily on the internet?

While we can’t speak of every company out there. There are many suppliers out there with cheap prices, that specialize in bulk runs and use cheap goods. They may have many template websites all running from the same shop.
Oh my Print Solutions is different. We will be with you every step of the way, our personalized approach ensure top level customer satisfaction. We stand by our quality.

What is your turn-around time?

We typically ask for about one week in advance. We appreciate more time, and we often work with event the tightest deadlines of same day/next-day service.

What files do you prefer, and what resolution do you require?

Please see instructions on this page www.ohmyprintsolutions.com/upload

Do you provide graphic design?

Yes. We have a group of graphic designers available, all specializing in different fields of work, pricing varies depending on complexity of the project and skill of the designer. Simple layouts such as step and repeat backdrops can be completed at a nominal charge. Note that in any case the graphic design is basic….we can recommend some more skilled professionals if need be.

What warranty do you products carry?

Oh my Print Solutions provides a one year warranty on all the frames or stands against any manufacturing defects in materials and workmanship during normal use. All repairs or replacement parts needed that coincide with this limited lifetime warranty policy will be done at no charge with the exception of shipping and handling charges. This warranty does not extend to any Oh my Print Solutions products which have been subject to misuse, neglect, accident, incorrect assembly, or used in violation of operating instructions furnished by us, nor extend to any units altered or repaired for a warranty defect by anyone other than Oh my Print Solutions. This warranty does not including any damage incurred during shipping. This warranty does not cover any incidental or consequential damages and is in lieu of all other warranties expressed or implied and no representative or person is authorized to assume for us any other liability in connection with the sale of our products.

Tell me all about shipping

For more information about shipping please check our shipping policies
Oh my Print Solutions includes shipping in all of our prices worldwide. We mainly use DHL and Fedex and most orders will arrive to your place within 5 to 10 days. There are items, in particular pop up canopy tents and PVC/Metal cards, that take longer to manufacture and generally have a 10 – 14 average day turn-around time. While we’ve had tremendous success with on time shipments, which it’s extremely rare to arrive late. The timelines we give should be used for guidelines only. We will not be responsible for late deliveries. Ask for details. Delays, such as customs, weather and others beyond our control can and do happen. Ensure you order as soon as possible in advance.

A 100% prepayment is required before any orders go into production and are shipped. If you are within Canada, taxes, duties and fees are prepaid. If you are in the USA or other countries, we do not collect taxes from you. Subsequently you are charged duties and taxes from your government, typically payable to the courier at time of delivery.

Damage during shipping can occur. We will do our best to give you any information needed to file a claim with the courier company. We send out the goods at $0.00 value as it brings down your costs of shipping and because damage is rare. However if you’d like to add a value to the items, we will provide you with an updated shipping quote. This needs to be arranged before shipping the product.

What is a Print Brokerage?

In the same way that other services can be brokered such as insurance, mortgages and so on, so can print. Print Brokers act as outsourced sales solutions to trade-only suppliers. Traditionally you would buy business cards from one place, large format print in another, flags in another. To free up a companies resources many hire print brokers to offer printing solutions that will save them time and money.

Do you have a print shop?

No. Oh my Print Solutions is a management company using varied and diverse equipment of our equally varied and diverse supplier base. Just think of us as a huge printing company that can produce anything you require within the printing industry. With low overhead, and no machinery our operating costs are lower which equates to lower prices to the end client…which is you.

We take a number of trade only suppliers, with diverse equipment able to serve the whole market, package it up and able to bring it to the market as a complete solution.

How can I be so sure that strict standards and attention to detail is taken care of?


Oh my Print Solutions provides a complete managed service, which extends to total responsibility to our clients printing needs. We ensure we work with the highest quality trade only suppliers. We are also a small enough company to care. We are there every step of the way to ensure that things are exactly how you want them. We take pride in the products we offer, and if you are unhappy for any reason, let us know and we’ll do our best to elevate the challenge.

I need my order urgently! Help!!!

Often jobs are time sensitive and have deadlines. More often than not we can ensure that you get what you need on time. We are here to help and we’re also up front and honest meaning that if a timeline for a certain job would compromise quality we have to pass on it for integrity’s sake. That being said….more often than not we can work with even the tightest deadlines!

Your prices are already so low, do you offer further discounts on bulk orders?

Absolutely. In fact a lot of our clients will take advantage of cost savings by buying bulk. For example Company X buys retractable banners for all 4 of their upcoming annual trade shows rather than 4 separate occasions resulting in deep discounts.

What if I’d like to inquire something I don’t see on your website?

We do not list everything we can produce on our website as the list is virtually endless. If it can be printed on, chances are we can provide it for you. Simply contact us with details and let’s get started!

What forms of payment do you accept?


We accept Visa, Mastercard, American Express, Company Cheques*, Paypal, and Cash. *Please note that company cheques must clear by the bank before we proceed with your order.

Do I need to pay a deposit?

Yes. To proceed with an order, typically at least a 50% non-refundable deposit is required.  The remaining balance is due upon shipping or picking up the product.

What is your Refund Policy?

Once the product has went into production it is non-refundable. A proof is not always given unless requested. Please ensure your artwork submitted follows are guidelines found on our upload page. Please check for spelling, colour, etc.
All sales are final including printing and hardware. Refunds will not be given in the event of late shipments due to courier delays, weather, customs delays, acts of God, strikes. If you have a time sensitive event, we encourage you to order early as possible. If you have an urgent deadline and we agree to the due date, we will do everything we can to get it to you, however there is always a risk and you should understand that it’s not always possible. Shipping delays can and do happen.
Our fairness policy ensures that we will make every effort to do our best to work with you to resolve any challenges.

Order Cancelation:

You cannot cancel or modify any orders after the order has gone into production, and Oh my Print Solutions has no responsibility for any refunds for any orders once the order has gone into production.

All sales are final. A manufacturer defect of unprinted products such as stands, return must be within 7 days in it’s original packaging, we will then strive to replace the item with the same product, and under some circumstances we may provide a refund. Ask for details.

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